Refund and Returns Policy

Effective Date: January 14, 2025
Address: 2 Madison Ave, Hyde Park, New York
Phone: (845) 471-7266
Email: info@fanvip.click
Website: fanvip.click

At Fanvip, we are committed to ensuring your satisfaction with every purchase. Please read our Refund and Returns Policy carefully to understand your rights and our obligations regarding returns and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unused and in their original packaging.

  • Items must be returned within 30 days of the delivery date.

  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Custom or personalized earrings.

  • Sale or clearance items.

  • Items marked as “Final Sale.”

3. Return Process

To initiate a return:

  1. Contact our customer service team at info@fanvip.click or call (845) 471-7266 to request a return authorization.

  2. Once approved, package the item securely, including your proof of purchase.

  3. Ship the package to the following address: Fanvip Returns Department
    2 Madison Ave, Hyde Park, New York

  4. We recommend using a trackable shipping service to ensure your return is received.

4. Refunds

Upon receiving and inspecting the returned item, we will:

  • Notify you of the approval or rejection of your refund.

  • Process approved refunds to your original payment method within 7-10 business days. Note: Processing times may vary depending on your payment provider.

Shipping Fees:

  • Original shipping fees are non-refundable.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Exchanges

If you wish to exchange an item:

  • Follow the return process outlined above.

  • Indicate the desired replacement item in your return request.

  • Exchanges are subject to stock availability.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at info@fanvip.click with photos of the damage or defect.

  • We will replace the item or issue a refund at no additional cost to you.

7. Cancellations

Orders can be canceled before they are shipped. Contact our customer service team promptly if you need to cancel your order.

8. Contact Us

For any questions or assistance, please reach out:

Thank you for shopping with Fanvip. We appreciate your trust and look forward to serving you!